Which statement correctly describes a center not in NewCase and how you contact them?

Which statement correctly describes a center not in NewCase and how you contact them?

• A. MAD Madrid; NOC then email
• B. MAD Madrid; Email only
• C. MAD Madrid; Phone
• D. MAD Madrid; Fax

Answer: (A)

When a center isn’t listed in NewCase, the proper process is to contact the Network Operations Center first and then follow up with an email. The NOC is the central point for routing and coordinating with centers outside the standard directory, like MAD Madrid, ensuring you reach the right on-call team and that contact details are correct. Following the initial reach-out with an email creates a written record of the request, making it easier to track and follow up. Relying on a single method—such as email alone, a phone call alone, or a fax—can miss the necessary routing, delay coordination, or lack a documented trail. The two-step approach combines prompt escalation with clear documentation, which is crucial for effective international support.

When a center isn’t listed in NewCase, the proper process is to contact the Network Operations Center first and then follow up with an email. The NOC is the central point for routing and coordinating with centers outside the standard directory, like MAD Madrid, ensuring you reach the right on-call team and that contact details are correct. Following the initial reach-out with an email creates a written record of the request, making it easier to track and follow up. Relying on a single method—such as email alone, a phone call alone, or a fax—can miss the necessary routing, delay coordination, or lack a documented trail. The two-step approach combines prompt escalation with clear documentation, which is crucial for effective international support.